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Coronavirus information update

At the end of December 2019, the World Health Organisation was alerted to several cases of pneumonia in Wuhan City, Hubei Province of China. This virus was identified as a novel Coronavirus, COVID-19 (previously referred to as 2019-nCoV), this organism belongs to a family of viruses, which includes the common cold, as well as SARS and MERS viruses.

By the end of February 2020 it was reported that more than 8,000 people had been infected by the virus. WHO reports that China is the most heavily affected country. Outside of China, a smaller number of cases have also been reported in; Hong Kong, Macau, Japan, Korea, Vietnam, Singapore, Australia, Malaysia, Cambodia, Philippines, Thailand, Nepal, Sri Lanka, India, USA, Canada, France, Finland, Germany, UK and UAE. The severity of 2019-nCoV infection is under scrutiny via the CDC and WHO and it was declared a public health emergency on 30 January.

What are we doing for our customers?

As a responsible organisation that is committed to protecting people, we will be closely monitoring the situation and providing informative updates to our customers via our websites and direct communications.
We want you to be reassured that our technicians will not pose added risk to our customers and their employees, as a result of the actions and training that we are undertaking to ensure continued delivery of a safe and high level of service. For more information, please see below.

We will also be providing information on an ongoing basis regarding what you can do to reduce the potential risks of virus transmission in your location.Scientists around the world are currently looking into the transmissibility and severity of COVID-19, but until we know more there are hygiene behaviours that we can and should adopt that are proven to be effective against the spread of viruses.

Will there be any changes to my service levels?

The health and safety of our technicians and customers is of paramount importance to us, and we will not offer our services unless we can be sure it is safe to do so. We are aiming to keep disruption to a minimum; however the following restrictions have been put in place for safety purposes:

1. Whelan Pest Prevention and associated businesses will not conduct any type of service in medical treatment rooms or quarantine areas which are used for the care of patients who have experienced 2019-nCoV unless they are specifically trained to do so.

2. Our businesses which provide specialist disinfection services by colleagues trained in biohazards and infection control will be permitted to conduct services in the following areas, provided there are no potentially affected people in the area and all other risks have been robustly assessed:

a) Medical treatment rooms or quarantine areas which are used for the care of patients who have experienced COVID-19 infections.
b) Any premises or vehicle which has been quarantined due to the presence of a suspected COVID-19 patient(s).

What are we doing for our employees?

In order to ensure we provide a sensible and proportionate response, we have established a dedicated central team to monitor the situation
In the UK with active outbreaks we are carrying out risk assessments and implementing risk control measures to ensure colleague exposure to infection risks is reduced, helping to protect them and also customers with whom they come into contact. These controls may include:

  • Increased supply and use of PPE, particularly N95 and FFP3 face masks.
  • The potential introduction of travel bans.
  • Possible restrictions or postponement of visitors from affected areas.
  • Quarantining colleagues who present symptoms after travel into infected areas or exposure to infected persons.
  • Practicing regular, good hand hygiene using soap and water and applying an alcohol-based hand sanitiser solution – particular importance when travelling or working in heavily populated areas.
  • Use of all forms of fit-for-purpose, undamaged PPE, specified and provided for the work they are required to perform.
  • Ensuring cuts and abrasions are kept clean, treated and covered with waterproof dressings.

Call us on 0800 678 5029 or click for a free, no obligation quote
Talk to us today to find out how we can deal with your problem quickly and efficiently.

What measures can you undertake to protect your offices and working environments ?

Whelan Pest Prevention can offer a specialised treatment to kill all airborne bacteria and protect your premises whilst maintaining a clean air environment this will help ensure you are doing your best to alleviate the spread of viruses in the workplace for details please contact us 0800 678 5029

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“The speed of the call out and willingness to do the job from Whelan Pest Prevention was excellent.”


Peter Swift


“The Whelan Pest Prevention response is very very fast. We are based in North Hampshire and from Southampton they were here in 30 minutes"

Lewis Blake


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